COMPANY

1. How do I contact you by phone, mail, fax or email?
2. What are your hours of operation?

ORDERING

1. What do I need to set up a Wholesale Account?
2. How do I place an order?
3. Do I need to be a business to order from you?
4. Do you have a minimum order?
5. What kind of payments do you accept?
6. How do I get a wholesale catalog?
7. Where can I see your products in person? Do you have a showroom?
8. I don't live in the U.S.; can I still order from you?

SHIPPING

1. How long will it take for my order to arrive?
2. When will my order ship?
3. What methods of shipping do you offer?
4. Do you offer expedited shipping?
5. Do you deliver to PO Boxes?
6. Do you ship internationally?
7. Do you ship on weekends?

RETURNS

1. Under what conditions may I return an order?
2. How do I return an order?
3. What is your guarantee of satisfaction?
4. What if an item is damaged in shipment?
5. What do I do if there are missing items from my order?

PRODUCTS

1. Where are your products manufactured?
2. How do I know if an item is available?
3. Do you sell your vases individually?
4. Do you sell samples?

______________________________________________________________________________

COMPANY

How do I contact you by phone, mail, fax or email?

EMAIL: info@hjkimports.com
WEB: www.hjkimports.com
MAIL: 1200 San Mateo Ave, South San Francisco, CA 94080
PHONE: 1-650-952-6188
FAX: 1-650-952-6168

What are your hours of operation?

We are open Monday-Friday, 9am-5pm PST. We are also open on limited weekends, which are by appointment only.

ORDERING

What do I need to set up a Wholesale Account?

Customers that would like to set up a Wholesale Account with us must have an applicable valid Sellers’ Permit or Federal Tax ID. To start the process, please fax, mail or email your information to us.

PHONE: 1-650-952-6188
FAX: 1-650-952-6168
EMAIL: info@hjkimports.com

How do I place an order?

For customers with valid Sellers’ Permit or Federal Tax ID, please call, fax or email your order in and a sales representative will be able to assist you.

PHONE: 1-650-952-6188
FAX: 1-650-952-6168
EMAIL: info@hjkimports.com

Do I need to be a business to order from you?

Valid business will receive lower prices and shipping discounts but you can still order from us for personal use and events through our eBay store or by calling into our office.

EBAY STORE: http://www.stores.ebay.com/hjkimports
PHONE: 1-650-952-6188
FAX: 1-650-952-6168

Do you have a minimum order?

Yes, all products are sold by the case/carton only. Businesses that purchase over $400.00 will be able to take advantage of shipping discounts. Please contact a sales representative for more information regarding discounts.

What kind of payments do you accept?

HJK accepts all major credit cards (Visa, MasterCard, American Express, Discover). We also accept business checks and money orders. First orders are always prepaid. Terms can be requested after the first order by submitting a Credit Application. We do not accept COD payments.

How do I get a wholesale catalog?

Wholesale catalogs are only available for businesses with valid sellers permit.Please fill out our catalog request form at www.hjkimports.com/catalog.htm

Where can I see your products in person? Do you have a showroom?

Yes, we do have a showroom at our location in South San Francisco, CA. It is available to valid business customers by appointment only.

We also exhibit twice a year at the following Trade Shows:

San Francisco International Gift Fair
ASD/AMD Las Vegas Merchandise Show

Please contact us for exact dates and booth locations.

I don't live in the U.S.; can I still order from you?

International orders can only be processed for valid businesses that can do their own custom brokerage and freight forwarding. Please contact a sales representative for more information.

SHIPPING

How long will it take for my order to arrive?

On average, it takes 5-10 business days for orders to arrive after payment has been received.

When will my order ship?

On average, it takes 48-72 hours for orders to be processed and shipped out. Please let as know ahead of time if you have need to rush an order and we will do our best to accommodate.

What methods of shipping do you offer?

We ship with UPS Ground for orders under $400.00. Orders over $400.00 as well as certain larger items are shipped by Freight carriers that will require a pallet. Please contact us for any information about shipments by Freight.

Do you offer expedited shipping?

Expedited shipping is available for some orders for an additional fee. Please call us directly at
(650-952-6188) if you have an order that needs to be expedited.

Do you deliver to PO Boxes?

No, we do not ship to PO Boxes.

Do you ship internationally?

Yes, we can ship internationally for businesses with valid sellers permit. Please call our office if you have an international order need.

Do you ship on weekends?

No, we do not ship on weekends and most major holidays.

RETURNS

Under what conditions may I return an order?

We only accept returns for wholesale business orders that were a mistake on our end. All other sales are final and no unauthorized returns will be accepted. Any problems with your shipment must be reported within 10 business days and authorized returns must be received within 30 days of receiving the products.

How do I return an order?

All returns must be authorized by HJK Imports. Authorized returns must be shipped back to us FREIGHT PREPAID. Please call our office if you have any questions.

What is your guarantee of satisfaction?

We guarantee that our products are as described. If you have any questions on a particular product, please call our office directly.

What if an item is damaged in shipment?

We guarantee items to arrive undamaged. If you do experience any damages during transit, please call our office within 5 business days of receipt to report the situation. At that time, you can request either replacements or a credit. After the 5 business day window, we cannot be held responsible for any damages.

What do I do if there are missing items from my order?

Please let us know within 5 business days of receiving your merchandise if there are any missing items. At that time, you can request either have the items re-shipped to you or a credit. After the 5 business day window, we cannot be held responsible for any shortages.

PRODUCTS

Where are your products manufactured?

All our products are manufactured and imported from China.

How do I know if an item is available?

All of our items are in stock the majority of the time. However, we may have shortages especially during trade shows. To ensure that we have inventory on a product, please call us to verify stock status.

Do you sell your vases individually?

No. All our products are only sold in case quantities. There are certain items that we can mix colors for. Please call our office if you have any questions.

Do you sell samples?

Yes. Samples are available to be purchased by businesses with valid sellers permit. Please call our office if you are interested in buying a sample.